Terms & Conditions

Hot Tub Gurus accepts VISA, MASTERCARD, DISCOVER, and PAYPAL as payment for products purchased through our web site. Resellers, VARs, dealers, computer OEMs, government agencies and school boards are welcome to pay via credit card, COD or apply for terms.

Prices are subject to change without notice. Any and all applicable sales taxes as well as shipping and/or handling charges will be added to the final purchasing price of products at the time of the transaction. If you do not feel comfortable submitting credit card information online please contact us at sales@hottubgurus.com for alternative methods of payment.

We do not accept orders outside of Canada and the USA over the internet. Please contact us if you would like to place an international order, and we will process it manually. We only accept bank transfers for international orders.

Order processing

Orders placed before 1:00pm EST will be processed the same day as inventory status allows.

Pick-Ups

Pick-ups are only available at our Markham Ontario Canada location. All pick-up orders must be placed prior to arriving.

Return Policy

We will gladly accept product returns within 15 days of the original purchase date. The initial shipping charge will not be refunded. The customer is also responsible for any and all charges associated with return shipping of the product. In order to return a product you will need to contact us at sales@hottubgurus.com. A return merchandise authorization number must be obtained before shipping the product back. Please note the product purchased, the original purchase date and the reason for the return in your email. Returns will not be accepted without an RMA number.

Purchasing by minors

Hot Tub Gurus does not sell to anyone under the legal age of majority. If you are a minor and wish to make a purchase through www.hottubgurus.com you must have a parent or legal guardian perform the transaction on your behalf.

Errors

Hot Tub Gurus always tries to ensure that all information provided to you through our web site is complete and accurate. However, we may on occasion make a mistake. We reserve the right to correct or cancel an order at any time due to incorrect information.

If you have any questions or comments regarding these Terms & Conditions please feel free to contact us at info@spasuppliesdepot.com.